SHIPPING POLICY
- We at Maruti Traders Ltd know the importance of fast, efficient service and hence strive to deliver your orders promptly. Our large network aims to provide your orders in a quick, secure way, and takes about 7-14 working days to deliver them to you.
- Shipping is available across India in various locations. Before placing the order, submit your pin code in the pin code section below the products to get the availability of delivery in your location.
- We offer Cash on Delivery (COD) in select cities in India, which will be informed to you during checkout.
To be eligible to receive your purchase from the website, a minimum of 1 product needs to be ordered. A maximum of 10 products of a single piece will be accepted in a single order.
- MRPs of all products are inclusive of all taxes. Taxes are levied as per the government laws (bound to change as per changes in government tax laws).
- A gift wrapping option is available, charges of which will be ₹50 per product and should be paid during the payment of your entire order.
- You can modify your shipping address within 12 hours of placing the order. After that, once the order is packed, no modification in the shipping address will be accepted.
- In case the order does not reach you within the stipulated period, you can raise a complaint at given Email with your registered email ID and your order number or get in touch with us on contact number
SHIPPING FAQS
- What are the shipping charges?
- Shipping is free on all orders above ₹1499. ₹100 will be charged for shipping for prepaid orders below ₹1499 and ₹150 will be charged for shipping for COD orders below ₹ 1499.
- What are the shipping locations?
- Shipping is available across India in various locations. Before placing the order, submit your pin code in the pin code section below the products to get the availability of delivery in your location.
- Can I change my shipping address after placing the order?
- You can modify the shipping address within 12 hours of placing the order. After packed and shipped, no modification in the shipping address will be available.
- If I have to exchange a product, who will bear the shipping charges of sending the product back to you?
- In case you have to exchange your product, you will have to send the product to us. The said shipping charges have to be borne by you and they will not be reimbursed by us.
CANCELLATION POLICY
- All cancellations will be accepted before the order has been packaged and shipped.
- All cancellations will be accepted within 12 hours of placing the order.
- To cancel your order, send us your reason for cancellation along with your order no. from your registered email ID to give contact email
- After the order has been shipped, you won’t be able to cancel the order. Only an exchange of your product will be available.
- Multiple order cancellations by one customer will lead to their account being added to our blacklist.
CANCELLATION FAQS
- Can I cancel my order?
- Yes, you can cancel the order you placed within 12 hours of placing the order.
- Can I cancel my order after it has been shipped to me?
- No. Once your order is packed & shipped, the cancellation cannot be done.
EXCHANGE POLICY
- We understand that sometimes things don’t work out and you might need to exchange your purchased product. We strive to make your exchange process smooth and easy.
- We do not offer returns on any purchases made by you.
- All products on the website can be exchanged.
- To exchange a product, you need to make an exchange request within 15 days of receiving the product.
- Exchanges can be easily done by logging into your account and going into the “Exchange Form” section anytime during the exchange period and submitting your request with the said form.
- Exchanges are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging – and must have their original label. Items that have been washed or worn cannot be exchanged.
- If an exchange needs to be made, you can select the product/size you wish from the inventory.
- The product that you request in exchange should be of the same or higher value than the one you purchased in your previous order.
- The shipping cost for the exchange of the product needs to be borne by the customer. You have to ship the product you wish to get exchanged back to our office at Given Address and have to pay the shipping charges for the same. These charges will not be reimbursed by us.
- In the case of the Cash On Delivery payment method, you will have to pay the bill for your purchase and process the exchange request separately.
EXCHANGE FAQS
- Can I return or exchange my order?
- Return on any product is not available. Only exchanges are available in all categories.
- What reasons are valid for me to exchange the product?
- If you are not happy with any aspect of the product like size, fit, fabric, etc., you can easily get an exchange for the order.
- What can I get in exchange for my order?
- In exchange for your order, you can select a new product from our inventory of the same or higher value than the one you purchased in your previous order.
- What do I keep in mind before placing the exchange request?
- All the products you wish to exchange must be in their original condition and packaging.
- All articles should be unused, and unworn and clothes should be unwashed.
- If you have received any gift/promotional item with your order, you will have to send them in the package along with the product.
- How do I exchange my order?
- You can simply log in to your account and click on “Exchange Form” to place an exchange request.
- Within how many days can I place an exchange request?
- 15 days from the date of delivery.
DAMAGED PRODUCT POLICY
- We strive to work on always making your experience with MARUTI TRADERS a pleasant one. However, due to unforeseen events, if you ever receive a damaged product as part of your order, do not worry. We are here to help you.
- If you receive a damaged/defective product, contact us within 24 hours of receiving the product at given email/contact number to raise a complaint.
- Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on email.
- Once the request is approved, we will either request pick up or advise you to send the product back to us at MARUTI TRADERS at Given Address.
- Ensure that all the products that you send back due to the reason of damage are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging – and must have their original label. Items should not be washed or worn.
- If we ask you to send the product back to us, the shipping charges of sending the product will be reimbursed by us after we inspect the product and approve an exchange.
- Once we inspect the damaged product as we receive it, we will approve an exchange after it matches all of our criteria.
- We will send you a fresh product then which shall reach you within 7-14 working days.